English

You know that moment when you drop into a new project or take on a management role in a system that’s in the middle of a storm?  Expectations are high, the pressure to decide is immediate, and you feel like you need to understand everything—now. After quite a few "landings" in complex operations, I’ve distilled the method that allows me to create a reliable situational assessment and rapid characterization on tight timelines: 1. Empathy, Listening & Gemba: The truth isn’t in